Cabo Verde Island Tours with its registered office at Ilha do Sal, Nossa Senhora das Dores, Santa Maria, Sal, are committed to protecting the privacy of your personal data (hereinafter referred to as “data”) and, as such, are committed to processing and ensuring the security of such data in accordance with the applicable data protection legislation, and in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation – “GDPR”. This Privacy Policy aims to inform you how Cabo Verde Island Tours handles your data and your rights as a data subject. Any data you provide to Cabo Verde Island Tours will be considered as obtained, processed, and transmitted in strict compliance with the requirements established in the GDPR and applicable legislation.

Data Controller and Data Protection Officer: In accordance with the provisions of the GDPR, Cabo Verde Island Tours acts as the Data Controller of your data. For any clarification related to this Privacy Policy or the processing of your data, you may contact Cabo Verde Island Tours through:

Cabo Verde Island Tours / DPO
Address: Ilha do Sal, Nossa Senhora das Dores, Santa Maria, Sal
Email: thebestcapeverdetours@gmail.com

Types of Personal Data, Purposes, and Legal Basis for Processing: This policy covers the online and offline data collection activities of Cabo Verde Island Tours, including data collected through various channels, such as brand websites, agencies, and events/fairs in which Cabo Verde Island Tours participates.

Cabo Verde Island Tours collects and processes your data for a variety of purposes:

Reservation or purchase of services: A set of data must necessarily be collected so that Cabo Verde Island Tours can organize and provide the requested service (including sending the booking confirmation and travel documents) as well as manage any complaints related to the reservation or purchase of services, such as name, date of birth, identification document data, address, loyalty card numbers, mobile or phone number, email address, travel preferences data, interests, reason, and details of the complaint, special occasions, and special requests. The legal basis for collecting this data is the management of the contractual relationship and the legitimate interest of Cabo Verde Island Tours.

For visa acquisition, Cabo Verde Island Tours may need to collect certain types of data requested by issuing entities, strictly necessary for issuance, such as passport data, vaccination records, and criminal record data to comply with the legal requirements of certain destination countries. The legal basis for collecting this data is compliance with a legal obligation.

Conducting Satisfaction Surveys: To assess your level of satisfaction with the services provided, Cabo Verde Island Tours may send you quality surveys. Customers are not obliged to respond to these quality surveys, which aim to collect opinions about the services provided to improve/develop them. The legal basis for processing this data is the legitimate interest of Cabo Verde Island Tours in continuously improving the quality of its services.

Management and administration: Data collected for Cabo Verde Island Tours to fulfill its accounting, tax, legal, and administrative obligations typically include your name, address, and Tax Identification Number. The legal basis for processing this data is compliance with a legal obligation and Cabo Verde Island Tours‘ legitimate interest in managing the client relationship.

Commercial and promotional communications: Cabo Verde Island Tours collects data such as your name, phone or mobile number, and email address to provide you with information about services that may be of interest to you (e.g., marketing communications or campaigns and promotions), obtaining your consent when necessary. You may object to the processing of your data for these purposes at any time, as stipulated in the paragraph below “Exercise of Your Rights.” The legal basis for processing this data is Cabo Verde Island Tours‘ legitimate interest or, when requested, your consent.

Management of contests or promotional events: Data collected for Cabo Verde Island Tours to consider and manage your participation in a given contest or promotional event generally includes your name, address, mobile or phone number, and email address. For more information on contests and other promotions, you can consult the regulations or terms and conditions included in each contest/promotion. The legal basis for processing your data is your consent.

Disclosure of Personal Data: As part of your reservation and/or purchase, Cabo Verde Island Tours may disclose your data:

To service providers (such as airlines, hotels, car rental companies, operators, insurance companies) so that they can use them for the proper provision of each requested service (in this case, the data will only be used for that specific purpose) and to comply with the legislation of the destination countries;

To third parties to the extent that the transfer is necessary for the purposes of granting benefits and advantages to the member within the scope of the VIAJE MAIS loyalty program;

To government authorities (e.g., immigration, border control, public safety, and security and counter-terrorism authorities).

As part of merger, acquisition, and/or incorporation processes in which Cabo Verde Island Tours is involved, when such transfer is necessary within the framework of Cabo Verde Island Tours‘ or third parties’ legitimate interests to whom the data is communicated. The processing of your personal data may also be carried out by service providers acting on behalf of Cabo Verde Island Tours, including marketing and digital and social media communication agencies, accounting management services, auditors and lawyers, external entities providing technological services such as software providers, hosting services, maintenance, and support of our databases.

International Data Transfers: Depending on the destination to which you are traveling, Cabo Verde Island Tours may need to transfer your data to service providers, inside or outside the European Union (provided that such transfer is essential for the execution/provision of the service). Any transfer of personal data